HOW TO RETURN YOUR ORDER?
We really hope that you love your WristMods items as much as we do. But if you would like to make a return, please read the following:
With all products ordered through our shop, you have 14 days after receiving your order to inform us that you would like to revoke your purchase (or any part thereof) without the need to state a reason. The returned items must be unused and intact – in its original packaging and still in the same new condition as when the watch was received. To inform us that you would like to revoke your purchase, please use our Contact form.
After you have informed us that you would like to revoke your purchase (or any part thereof), you will need to return the relevant product to us within 30 days.
WristMods offers a return label for the USA for a fixed price. The price for this return label will usually be lower than when you arrange the return yourself through local post offices. You will pay for the price for the return label.
For all other countries, you will be responsible for the delivery and the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.
RECEIVED A DAMAGED OR DIFFERENT PRODUCT
In case of a damaged product or in case a different product has been delivered than you ordered, please contact our Customer Care team for further instructions.
Return costs will be for us in the event a damaged or the wrong product has been delivered to you.
PRODUCT USAGE
During the trial period of 14 days, you are permitted to inspect and try on the product to establish the nature, specifications and functioning of the product as you would in a store. You will be liable for any loss of value of returned products to the extent such loss of value is the result of use that goes beyond what is necessary to establish the nature, specifications and functioning of the goods. In that case, we will deduct the amount that corresponds with the devaluation of the product from the purchase amount that will be refunded to you.
In order to ensure that we receive your product safely and complete we request you, where possible, to return it in its original condition and packaging. This will also help us to process your return as quickly as possible.
REFUND
Provided that all requirements for revocation have been met, WristMods will refund your paid purchase amount for the returned products as soon as reasonably possible and in any event within 7 days after having received the return shipment. Any costs for delivery of the product to you will not be refunded. Return costs will not be refunded. WristMods will deduct any import taxes, duties and/or custom (administrative) costs as far as these have been charged to WristMods from the amount to be refunded. Any refund will be made to the account that you used to pay the original order.
CANCELLATION POLICY
Customers are able to cancel their order during 3 days if it is not shipped.
If you want to cancel your order or change it to a different item, please get in touch with us at wristmodscom@gmail.com and we will assist you in doing so. Exchange requests should be made within 24 hours after placing an order to avoid any additional charges.